Your IT needs ongoing management, not just fixes.
From user requests to changes in your IT estate, IT has to be managed every day. Skill Group helps you define a management framework suited to your organisation.
Know who to contact, and for what.
An account to create, an application that will not open, a workstation to set up: your employees need a clear process. Managed IT services define the equipment and services covered, the channels for making requests and the responsibilities of each party.
Look after your environment over time.
Ongoing management can bring together user support, maintenance, inventory and agreed operations on your IT estate. Recurring work and one-off projects need to be kept distinct. We build this scope with you to avoid grey areas.
Complement your team or act as its main support.
No dedicated IT staff? Want to free your in-house team from certain tasks? The support can be adjusted to your organisation. The aim is not to move the problem elsewhere, but to make requests and decisions easier to follow.
Prepare the handover of your IT estate.
Before starting, we identify the equipment, contracts, administrative access and available documentation. The handover must be coordinated with the parties currently involved and carried out through secure channels. The service level is set out in an explicit agreement.
Our services
Define IT support tailored to your SME: IT estate, users, maintenance, responsibilities and follow-up.
Organise maintenance work on your workstations and systems, including scheduling and follow-up, with Skill Group.
Give your staff a clear route for their IT requests, with a defined scope and clear responsibilities.
Your questions
Do managed IT services include all projects?
Not automatically. Projects, hardware and licences may be subject to separate terms, to be specified in the proposal.
Can you work alongside our IT person?
Yes, in a shared model where scopes and communication are defined together.
Further reading
Got a digital issue? You don’t have to work out who should handle it.
Describe your situation in your own words. The Skill Group team will get back to you to talk it through.