Taxis and passenger transport: connect requests, the office and mobile teams.
A request can come in by phone while your teams are on the road. Behind every journey there are also booking, tracking and administrative tools. Skill Group helps you define the communications and IT environment that support this way of working.
Understand how a request is handled.
Who takes the call? How is it passed on? What happens outside normal hours or when a contact is unavailable? Following the path of a request helps identify telephony and coordination needs, without assuming a single piece of software for the whole business.
Prepare suitable call handling.
Business telephony can be studied around your hours, roles and transfer rules. Office use and mobile team use are considered together.
Features and coverage are checked for the chosen solutions, based on your routes.
Organise business equipment and access.
A work phone, an admin computer and a software account are not managed in the same way. It helps to know who holds each one, what access they give and who provides support. Arrivals, departures and equipment changes should follow a clear procedure.
The user support scope is built around the tools actually covered and your working conditions. Any use of equipment must remain compatible with people's safety and driving rules.
Simplify the admin work around each journey.
Requests to re-enter, spreadsheets to reconcile, information to pass on: some processes may be worth an automation study. The first step is to describe the rules, exceptions and approvals needed.
No integration with a booking platform, dispatch software or invoicing tool is assumed. Technical options and authorisations must be checked.
Keep one point of entry for overlapping issues.
A problem noticed on a call may involve the device, the connection, an application or how calls are answered. The single point of contact helps identify the scope and the people who need to be involved. Hours and service commitments are defined with you.
What you can tell us.
Describe your organisation: independent driver, team or group of operators, with or without a reception desk. Tell us which tools you use and the type of request that causes problems. Do not send passenger data or details of individual journeys through the form. Needs related to medical transport will be scoped separately.
Your questions
Can you replace our dispatch software?
That is not where we start. The study first looks at communications and coordination with your software vendor, before any possible change.
Do you work with groups of operators?
How the group works, responsibilities and the people authorised to make decisions must be defined during scoping.
Does a mobile backup connection work everywhere?
Coverage conditions and solution capabilities must be checked. There is no universal promise for every location or route.
Got a digital issue? You don’t have to work out who should handle it.
Describe your situation in your own words. The Skill Group team will get back to you to talk it through.